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Designed with love.

  • 14 days return policy

    100% money back guarantee

  • free worldwide delivery

    from 79€ purchase value

  • secure payment methods

    encrypted via SSL according to AES-256

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FAQs & Support

How long is the delivery time?

The delivery timeframe consists of two periods:

1) Processing time: 1-3 business days (order confirmation, adjustment, quality check, packing)

2) Delivery time: Germany: 3-8 business days, International: 5-10 business days

How much is the shipping?

All orders with a value of 79€ or more qualify for free shipping.

For orders below 79€, the following rates apply:

Germany: 4,99€

EU: 7,99€

International: 9,99€

How can I contact the customer service?

You can reach us via email (support@concept98.de) or through our contact form.

Can I return or exchange items?

Yes, you can return items within 14 days of receipt. Personalized items are exempt from this policy. Unfortunately, exchanges are not possible at this time. Please place a new order.

How does the return process work?

1. Please inform us within 14 days of receiving your order via email (support@concept98.de) or through the contact form, stating the reason for the return and the item(s) involved. We will get back to you promptly.

2. After receiving your return, we will refund your invoice amount as quickly as possible.

3. Please note that once an order is placed, it cannot be modified or canceled before delivery. All orders are processed immediately to ensure prompt delivery.